Return Policy

After receiving the order, We have 30-days return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, Please make sure the item is in the original condition, the item must be unworn or unused, with tags, and in its original packaging. Return is not acceptable if you have changed your mind after receiving your order or placed your order by mistake. To start a return please contact us at painfree.aust@gmail.com and if you are eligible for a return, you will be contacted with the instructions how and where to send your return package. You’ll also need the receipt or proof of purchase to return the item.

Refund Policy

To start a refund please contact us at painfree.aust@gmail.com or via contact us page on our website. If your order is eligible for refund, we will request you to return the item, the item must be unworn or unused and in its original packaging. Once the return is received and inspected you will be contacted that we have received your returned item. You will be notified whether your refund was approved or rejected. If approved, you’ll be refunded on your original payment method. Please remember this process can take couple of days.